FAQs
Welcome to the OBSURB FAQ! Here, you’ll find answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to reach out to us at support@obsurb.com.
1. What is OBSURB? OBSURB is a lifestyle brand dedicated to providing unique, high-quality products that inspire creativity and self-expression. Our carefully curated collections are designed to help you showcase your individuality.
2. How do I place an order? Placing an order is simple! Browse our collection, select the items you love, and add them to your cart. Once you’re ready, proceed to checkout, where you can enter your shipping information and payment details.
3. What payment methods do you accept? We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options. All transactions are processed securely.
4. How can I track my order? After your order is shipped, you will receive a confirmation email containing your tracking number. You can use this number to monitor your shipment’s progress.
5. What is your return policy? We want you to love what you ordered! If you’re not completely satisfied, you can return most items within 30 days of receipt for a full refund or exchange. Please ensure items are unused and in their original packaging. For more details, visit our Return Policy page.
6. Do you offer international shipping? Yes, we do! We offer international shipping to select countries. Please note that customers are responsible for any customs duties or taxes that may apply.
7. How can I contact customer support? If you have any questions or need assistance, you can reach our support team at support@obsurb.com. We’re here to help!
8. Do you have a loyalty program? We love to reward our loyal customers! Stay tuned for updates on our loyalty program, which will offer exclusive discounts and perks for frequent shoppers.
9. Can I change or cancel my order? If you need to change or cancel your order, please contact us as soon as possible. Once an order is processed and shipped, we may not be able to make changes.
10. Where can I find updates on new products and promotions? To stay informed about our latest collections, promotions, and exclusive offers, subscribe to our newsletter or follow us on social media.